Frequently Asked Questions

Family Owned. It’s simple, trusted and convenient

Faq
Do you bring your own cleaning supplies, products, and equipment?

Yes. We supply absolutely everything for your convenience. Our home cleaning professionals use only the highest quality products and the best equipment possible to ensure everything is done properly.

The only event of which we may not provide products, is if a customer has special requests and wants us to use something they provide.

Can I request special tasks or extras?

Absolutely! We love going above and beyond! Please, make a note under the “Anything else we should know about?” section of our booking form, so that you can request any additional services necessary.

This may be subject to extra costs if it includes carpet cleaning, or any of the extras already listed on the booking form.

Can I trust my cleaning professional?

Each and every cleaning professional that we hire is experienced and professional, background and reference checked (police checks included), interviewed in-person, and highly rated / reviewed by other customers. We believe that your trust and security come first; therefore, we hold our cleaning professionals to the highest standards.

What happens if something goes wrong during my appointment?

All of our home cleaning professionals are insured and trained to deal with any issues that may arise. We believe in constant communication which ensures that, if anything were to happen, we would immediately see to it that any issues are dealt with.

At Homegy, we acknowledge that unforeseen circumstances occur, and we proactively plan for anything that may potentially go wrong.

Is my billing information kept safe and secure?

Yes! We use an SSL (online security technology) that ensures our website will never be compromised in any way. Then, any billing information we keep is stored in a secured database that also will not be compromised in any way. Your security is our #1 priority.

What is your 100% satisfaction guarantee policy?

Simple! If you’re unhappy with your clean and feel as though our home cleaning professionals missed anything – send us pictures within 48 hours and we will put it right.

Homegy provide high quality professional house cleaning servies in Central London. We can take care of your regular, deep and end of tenancy cleaning needs. Book your house cleaning services online in just 60 seconds.